We are here to help!. Please submit the following form or call us directly to receive assistance.


Lutech Service Department:  (631) 584-6688  Ext. 111

Hours of Operation:  M-F, 9:00 AM – 5:00 PM EST  (Excluding Holidays)


For a refresher on the warranty policy, please click here.

Once you have submitted your Service Request Form, someone will get back to you within 1 business day if not sooner.  All requests for repair or service are handled with the utmost urgency.  We want to get you back to doing what you do best!  


Lutech also offers a loaner program for qualifying equipment so you don’t have to miss a beat.  Please feel free to ask for a loaner when making your service request.


Please do not send anything to our service facility without first obtaining a Return Material Authorization(RMA) number.  An RMA number may be obtained by either calling us or by submitting the Service Request Form below.  Without the RMA number, we will not be able to match your incoming package with our service system.  This could cause delays in the repair of your equipment.